MADE WITH LOVE LLC, PRIVACY POLICY

Last Updated: December, 02 2023

This Privacy Policy sets out how Made With Love, LLC (“we,” “us,” or “our”) uses and protects any information that you, the user, provide when you visit the website, www.madewithlovesoapco.com (“Website”) or our Social Media Pages. “Social Media Pages” are the official social media pages we operate on Facebook, Instagram, and other social media platforms. Except as otherwise provided herein, this Privacy Policy applies to all services offered by us on this Website.

This Privacy Policy does not cover the information practices of third parties, including other companies that may advertise on this Website. In addition, the Website may contain links to third party websites. Please note that once you click on such a link, you will have left our Website and should be aware that we do not have any control over third party websites. Use of third party websites, and collection of information by those parties, are governed by their privacy policies. We encourage you to exercise caution and review their privacy policies before using their websites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these third party websites.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Website. By accessing or using this Website, you agree to this Privacy Policy. We may revise and update our Privacy Policy from time to time, and all updates will be posted on this page. Unless otherwise required by law, your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Please also visit our Terms and Conditions establishing the use, disclaimers and limitations of liability governing the use of our Website here.

Information We Collect

We collect the following categories of personal information: Identifiers such as a real name, alias, address, telephone number, unique personal identifier, online identifier, Internet Protocol address, email address, account name; payment information; commercial information; Internet or other electronic network activity information; geolocation data; audio, electronic, visual or similar information; and inferences drawn from any of the above-identified information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.

How We Collect Your Information

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These sources may include:

• You: We collect information directly from you, whenever you: visit our Website; contact us with questions or comments; engage our services; upload content to our Website or Social Media Pages; complete forms for or provide information in connection with a job application; or fill out any forms on our Website or Social Media Pages.
• Your device or browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Website, interact with our Social Media Pages or online advertising, or open our emails.
• Third parties: We work with third parties who provide services to us such as analytics or advertising. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us. We may combine this information with any information we collect. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Social media platforms: Social media platforms share information, which is typically aggregated and doesn’t include personal information, with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
• Cookies: We use cookies (small data files stored on your device or browser) and other similar technologies to automatically collect information when you visit our Website or interact with our emails. Through the use of cookies, we may link information about your interactions with our Website or emails over time. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you. For more information about how we use cookies and what your options are regarding our use of cookies, see the “Cookies” section below.

How We Use the Information We Collect

We may use your personal information for our legitimate interests, meaning our interests in conducting our business, fulfilling orders and processing transactions, and managing and providing services to you, which include the following:

• Providing, maintaining and improving our business;
• Fulfilling orders and processing transactions;
• Managing and providing services to you;
• Responding to your questions, concerns, and other requests for assistance;
• Customizing your browsing and shopping experience on the Website. We use information about your browsing and shopping activities to bring you a custom shopping experience, by offering products and advertisements tailored to your interests (please see our Cookies section below);
• Keeping you informed of administrative changes to our Website, including changes to our terms and conditions and other policies, and other information regarding the Website;
• Analyzing Website statistics, such as usage and experiences impacting your browsing experience. We use this information to patch bugs and resolve other issues to present you with the best possible browsing experience. We also use cookies and other technologies to analyze how our customers interact with the Website, which helps us improve its functionality;
• Conducting market research, which informs our marketing strategy and enables us to present you with a browsing experience tailored to your interests. For example, we create user profiles to enable personalized direct marketing communications;
• Maintaining basic records, so that we may respond to and honor your requests to delete your data and prohibit future unwanted processing;
• Preventing fraud, criminal activity, and misuses of our Website. We also use this information to block prohibited resellers from accessing our Website and to safeguard the security of this Website, as well as our infrastructural security;
• Complying with legal obligations and process, and to safeguard our rights, privacy, safety, and property, as well as your rights, privacy, safety, and property, and that of our affiliates and third parties;
• Administering subscriptions to Indigo Wild product catalogs and special offers, including contests, promotions, surveys, and other interactive Website experiences;
• Enabling us to publish your reviews, photos, videos and other content;
• Processing applications for employment and employment-related purposes;
• Notifying you about special offers and products or services available from us, our affiliates or our partners that may be of interest to you;
• Communicating with you, including through email and online advertising. We may use the email address which you provide for order processing to send you information and updates about your orders, as well as occasional news, updates, and information about our company and related products and services. If at any time you would like to unsubscribe from receiving future emails, please refer to the detailed unsubscribe instructions at the bottom of each email;
• Communicating with you, including through physical mail. We may use your mailing address to send catalogs, postcards, or other goodies to you. If at any time you would like to opt-out of receiving future mailings via mail, please send an email request to [email protected]

If you would like to update your personal information in order to continue to receive emails and mailings from us, please log into your online account at www.madewithlovesoapco.com and update your information.

How Long We Keep Your Personal Information

We will keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is longer.

To determine the appropriate retention period for your personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer need to retain your personal information, it will be deleted or anonymized so that you can no longer be identified from it.

How We Protect And Store Your Information

We are committed to making sure your privacy is protected when you use our Website and when we collect information from you. We take the security of your information seriously, and implement a variety of security measures to maintain the safety of all personal information you provide. We also take steps to make sure that third parties we use to process your personal information also use appropriate security measures to protect your data.

When we collect sensitive information like your credit card information, we take steps to secure that information when it is transmitted, including by encrypting the information. We also use a secure server for transmitting sensitive information. You can verify that sensitive information is being transmitted securely by looking for “https” at the beginning of the address of the webpage. After a transaction is completed, your sensitive information (credit cards) will not be stored on our servers.

The safety and security of your information also depends on you. We urge you to be careful about entering information on public computers or on public networks.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take steps to protect your personal information, we cannot guarantee the security of your personal information transmitted to or stored on our Website.

Your Privacy Choices

Do Not Track (DNT) Signals

We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We may also work with third-party partners who employ tracking technologies or the application of statistical modeling tools to determine if two or more devices are linked to a single user or household so that content you see on one device can result in relevant advertising on another device, to perform analytics, and to measure the performance of our advertising campaigns. Although we do our best to honor your privacy preferences, we may not be able to receive or honor web browser “Do Not Track” signals and our Website may continue to collect information in the manner described within this Privacy Policy.

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser. Cookies enable websites or service providers’ systems to recognize your browser and capture and remember certain information. For example, you may use our cookies to stay logged in when you exit a browser window. You may read more about cookies at https://www.allaboutcookies.org/.

We use cookies and other technologies for different purposes. First, we use these technologies to operate and run our Website (“Strictly Necessary Cookies”). Second, we use cookies to understand how users arrive to and use our Website (“Analytics Cookies”). Third, we use cookies to make our Website more user-friendly and give you greater options for using our Website (“Functional Cookies”). Finally, we use cookies to facilitate our direct marketing (“Marketing Cookies”).

Some cookies (Strictly Necessary Cookies) are so essential to the functioning of our Website that you cannot opt out of them. However, you can choose to accept, decline, or withdraw consent to other cookies. Be aware that disabling cookies may prevent you from using certain features or services on our Website.

Strictly Necessary Cookies: Carry out essential services of our Website, including tracking sign-ups and processing payments. Because our Website cannot function without use of these cookies, you may not opt out of them.

• GoDaddy – More information here.

Analytics Cookies: Provide information about how visitors arrive at and use our Website. You may opt out of these cookies by visiting the opt out links provided, or by modifying your browser settings as explained below.

• Google Analytics – More information here; opt out here.

Functional Cookies: Give visitors a better browsing experience, such as the opportunity to leave product reviews. You may opt out of these cookies by modifying your browser settings as explained below.

• Gorgias – More information here.

Marketing Cookies: Facilitate targeted and affiliate marketing. You may opt out of these cookies by visiting the opt out links provided, or by modifying your browser settings as explained below.

• Facebook – More information here; opt out here.
• Google.com/co.uk – More information here; opt out here.
• Google Tag Manager – More information here; opt out here.
• Bing.com
• Criteo Display Ads

Browser Opt-Out: Most browsers have a “help” button or section on the toolbar. If you click on this button or section, you will find information about turning on and off cookies and how to receive notifications when a new cookie is received.

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Apple Safari

Additionally, many advertising services allow you to opt out of targeted advertising. You may find more information in the resources available at the Network Advertising Initiative, http://www.optout.networkadvertising.org.

Devices: Note that these resources may not work to turn off cookies on mobile devices. Every mobile device is different. Here are some resources for turning off cookies for popular mobile browsers:

• Mozilla Firefox (Android)
• Google Chrome
• Apple Safari

Email

You may opt-out of our marketing emails by following the instructions listed in any email communications that you receive.

Location Information

You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Website from accessing your location information. Note that some services may not be available if you disable location-based services.

Social Media

This Privacy Policy does not cover the privacy and security practices of social media platforms on which we have Social Media Pages. Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.

Disclosure to Third Parties

Other than as described herein, we do not disclose, trade, or otherwise transfer your personal information to third parties. We may share your personal information with our affiliates and business partners, as well as with trusted third parties who assist us in operating our Website, conducting our business and servicing you, including providers of hosting, cloud services and other information technology services providers for the management or hosting of the Website; payment processors; order and subscription management and fulfillment services; e-commerce platforms; rating and reviews platforms; email communication and customer support services; and web analytics, marketing and digital advertising services. We may also disclose your information as required under applicable law, to enforce our Website policies, to protect our or others’ rights, property, or safety, or otherwise with your consent. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. In the event of a merger, acquisition, reorganization, bankruptcy, receivership, or sale or transfer of all or a portion of our assets, your personal information may be transferred to a successor or affiliate or other entity surviving out of the event.

Woo Commerce

Our online store is hosted on Woo Commerce, which provides us with an online e-commerce platform that allows us to sell our products and services to you. We encourage you to review Woo Commerce’s Terms of Service, available at https://woo.com/posts/terms-of-service-update/, and Privacy Policy, available at https://woo.com/document/marketplace-privacy/

Protecting Children’s Privacy

We are a general audience site. Our Website, products, and services are all directed to people who are at least 16 years of age or older. We do not knowingly collect, use or disclose any information from anyone under 16 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we discover that we have inadvertently collected information from anyone under 16 years of age, any information regarding that user will be promptly deleted.  If you believe we might have any information from or about anyone under 16 years of age, please contact us by using the information below.

Changes to Our Privacy Policy

Unless otherwise required by law, it is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Website home page. If we make material changes to how we treat the information collected from our users, we will notify you through a notice on our Website home page. The date the Privacy Policy was last revised is identified at the top of the page. We may also notify you of any material changes by sending an email to you. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

Your State Privacy Rights

Residents of California, Connecticut, Virginia, Colorado, and Utah have certain rights concerning the processing and use of their personal information. The rights described herein are subject to exemptions under applicable law.  For purposes of this section, the term “Personal Information” includes both “Personal Information” and “Personal Data” as defined by applicable law.

If your Personal Information is subject to a privacy law in your state, you may have certain privacy rights with regard to that information.  You may have the right to:

• Know, access, and confirm your Personal Information.
• Delete the Personal Information we have about you, subject to exceptions under applicable law.
• Correct inaccuracies in your Personal Information.
• Obtain your Personal Information in a portable and readily usable format.
• Opt-out of the use or processing of your Personal Information for profiling or targeted advertising.
• Opt-out of the sale of your Personal Information.

We will not discriminate against you because you have exercised any of your rights.

Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. Additionally, if you are a resident of the state of California, you may have a right to pursue legal action for improper handling of your Personal Information.

Submitting a Rights Request

If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing [email protected].  If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and valid residential address.  You may only make one request per email.

We are required to provide you with access to your Personal Information or delete Personal Information only in response to verifiable or authenticated requests.  We will compare the information you provide by telephone, email or form with any information we may have in our possession in order to verify your request.  We may also contact you to request additional information in relation to your request.  The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Information is not disclosed to any person who does not have the right to receive it.  The information collected through this process will be used for verification purposes only. Pursuant to your state’s privacy laws, you may request access to your Personal Information a limited number of times within a 12-month period.

Authorized Agent

Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at [email protected]. If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests.  We may require more information to ensure proper verification of you and your agent’s identity and authorization.

 

WE DO NOT SELL OR SHARE ANY OF YOUR PERSONAL INFORMATION

Contact Us

If you have any questions or concerns regarding this Privacy Policy or data processing or if you would like to make a complaint, you may contact us using the information below. You may also be able to refer a complaint to your local data protection regulator if you are not satisfied with the way we handled your complaint.

Email: [email protected]

Mailing Address: 455 Chestnut St.

Saint Peter, MN 56082

Telephone: 1-507-995-6098